People love to blame us when things go wrong. Truth be known, it’s not always our fault. Hard to believe, I know.   lol


Problem: Not getting emails you think you should

Solution: Check your spam, junk, promotions and other mailboxes before contacting us. Often times, servers love to deposit our mail there. Simply locate and move it to your Inbox; that should resolve the issue. Another problem could be that you inadvertently unsubscribed from our server, Constant Contact. This can happen if you unsubscribed from another of their clients. Simply re-subscribe and make sure you confirm the email they will send you.


Problem: You did not receive your webinar registration codes

Solution: For Trading Room, let us know by 8 pm, ET, Sunday night if you don’t have the schedule. Tuesday night webinar links go out shortly after 4 pm, ET. Contact us at that time, not just before the event.


Problem: You cannot see our screen during webinars

Solution: You likely minimized it while waiting for us to start in order to do other work. Find the link at the bottom of your screen and maximize the GoToWebinar screen.


Problem: no audio on our webinars

Solution: check your speakers/headset, both hardware and software. It is for that reason we play music before our sessions, so you know the sound is working. Nothing is more annoying than waiting for technical issues to be resolved before a webinar.


Problem: PayPal issues

Solution: Ensure you understand what you purchased/subscribed. Don’t know? Ask us. We will help however we can but know that we do not have access to your personal account information. If you require assistance, we can take your payment details and process the charges for you.


This should help most of our technical issues. If you are still having trouble, don’t hesitate to contact us.



~ Hugh Grossman, Head Trader at



Hugh Grossman is the founder and Head Trader at DayTradeSPY and uses his vast experience to teach his methods to make consistent daily gains trading SPY options. Join Hugh in his interactive Trading Room to see how he regularly pulls in the profits!

Want to learn how to day trade SPY options? Join us in Hugh’s Trading Room – a program designed to fast track you to success. You will be able to watch Day Trade SPY traders, Hugh and Alex, daily in an interactive setting.

Still have questions? Book a free 30 mins personal chat with Hugh or Alex and find out if trading SPY options is right for you!